Duty manager Review

From day to day I can go from online picking to leading the AM shift from 3am, ensuring home deliveries and picked and packed ready for the day and orders ahead. To an average stock shelf and date checking the store with reduce and waste on an evening with the possibility of cashing up and lock up. Whilst doing so keeping a good level of customer service and friendly being, what our business and small tight family friendly team prides it self upon.

I’ve learnt from Lifetime training and in particular Sue different perspectives within the customer experience wether it being in store, online from advertising and marketing or just by word of mouth. I’ve been reminded how the customer is the most important part within the organisation and we are there to serve them on a daily basis. How and when the customers journey and flow within store is disrupted and how as staff we can mitigate and resolve problems within store and just show and give really honest and good customer service which the business look good upon.

Within the foremost part of my training program with lifetime training and the time my tutor spends with myself alongside my full time hours is brilliant. In particular my contact time with [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], & lifetime learning not only about the business but current events and increasing knowledgable timeline. I’ve found my time really enjoyable so far and can’t wait to further and complete the course with lifetime so far. Really really looking forward to the future

I think the structure of my apprentership was clearly outlined in the initial visits and communications with my tutor. Further within the course I feel I lack support or reminders in getting around to do the tasks and complete the assignments on a weekly basis Lifetime trainings format or e-commerce is lacking in my view and I find the structure basis and not very engaging. Overall, the points of contact i gain from my tutor, is great however the platforms used u think could need with rethinking and updating.

I believe I haven’t received any support regarding my apprentership directly or indirectly from my employer asides from only recently 3/4 months in getting some allocated protected time and pay to complete the apprentership. Unless i mention I believe my employee wouldn’t even realise I’m on the course, and believe their financial gain out of it is better than mine. Overall, I receive no support from Iceland regarding my apprentership at the present time.

I believe my tutor, gives me adequate Time to allow me to complete the modules and re-fresh them at our monthly meetings to go over and evaluate the key points from the course. I think the little support I receive is due to me not engaging in the apprentership on all levels and maybe allowing other distractions to get in the way before complete modules and tasks at hand. If these modules could be better formatted maybe I’d learn more from the experience

Personally only Im a small percentage or way do I feel this current apprentership helps me to gain or improve myself and bettering the position I want in the organisation. On another hand though, some tasks are generic and not specific enough to take enlightenment gain from the time. Progress in my role would be the same for me regardless taking complete control over lockdown. Lastly, I think that more of an effort from the employer should be made to in order too comply with the school rules.

I believe the position I hold within the store as, Talking Shop Rep is currently the only social calendar event of the year due to the coronavirus. The role I play in being a talking shop rep allows to gain their open free opinion on the working environment. Furthermore,

No

I just think like myslef I’m on a 7.5hr contract but breaching 40 hours weekly, this leaves a sore taste in my mouth as per my contact won’t be upgraded but how my holiday stay the same. I enjoy the family esk atmosphere and allow the direct community links with the shop reps in the immunity itself.

Prepare to work as many hours Planning by management is a poor task and I believe breaks and such which should be equal and fairs