Duty manager Review

My job role involves taking over management roles when there aren’t any supervisors, or store managers in the building. So my role is to delegate tasks to colleagues and ensure legal, health and safety, and stock replenishment is adhered to.

Yes. Since starting in the job role I have greatly improved my leadership and task management skills, as well as basic problem solving and customer service skills. Since starting the apprenticeship I have also been prompted to be more mindful of customer service, personal progression, and improving on my communication skills.

I really enjoy the program, however I’ve found it difficult due to my time management. It’s also difficult doing everything remotely due to covid. However I have found it massively beneficial to my job role and my personal And professional development.

The program is incredibly well structured. The tasks are well broken up into different categories, and the information for the tasks is given before each activity.

I receive a somewhat small amount of support from my employer, and sometimes my payed training hours aren’t put on my rota. However when I ask for support on tasks it is given.

Despite everything being remote at the moment, every time I have asked for support or for more time to complete work, my trainer has been understanding and incredibly helpful.

The training and tasks I have completed so far for my qualification have all prompted me to improve on my skills related to my job role. This obviously has helped me better my performance greatly.

Before covid there were occasional staff evens outside of work, but due to covid I haven’t been to any of these because they’ve all been cancelled.

Yes

The working atmosphere is incredibly welcoming, and the ability to progress further is great. For instance, this was my first job and I started as a cashier/sales assistant, but within a year I’m duty manager and working on an apprenticeship to get me working towards a supervisor position.

Make sure you’re work driven and have the customer in mind first and foremost.