Duty Manger Review

by Iceland

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am left in charge when there is no Store management / Supervisors on the premises, leaving me in charge to run the store and manage the staff efficently, Working stock to keep the shelves and freezer full making sure customers are happy and that the delivery service is running smoothly, also bringing in the depot delivery at night and replenishing the store so that the standards for the morning have been met what is classed as Right at Night.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt about how my body language can affect how I interact with people and have started using this skill in my day to day activities, i have developed my skills at being non-judgmental with people learning that its not just about how to not judge people when trying to help them, I am Currently working on my communication skills to improve them to make my jobs much easier and to help me better myself as a person.

    9/10
  • 3. To what extent do you enjoy your programme?

    • The apprenticeship program I am on is quite enjoyable, the sections within each category have some really useful information some of which i actually use when speaking with my staff about self improvement, The activites within the categories can sometimes be challenging and sometimes a bit confusing but in the end you manage to get the work done, I expected this apprenticeship to be alot easier but to my surprise it can be quite difficult but i know i have the support there to get through it.

    8/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • 7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My Trainer is always there whenever i need support and has coached me through the work that i have done so far, my trainer has a good attitude towards helping me when needed and i do not feel like i am being a problem by asking for help when needed. I enjoy the help i get from my trainer as she goes through my work and points out any work that may need a bit of improvement but also points out work that i have done well.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 7/10
  • 9a. Would you recommend Iceland to a friend?

    • Yes

  • 9b. Why?

    • Iceland is a great place to work for it is like one big family at the end of the day we all support each other, there is always room to improve in Iceland and there are always opportunities to move up within the company

  • 10. What tips or advice would you give to others applying to Iceland?

    • Just be yourself Iceland like people to be genuine and if your forcing yourself to be somewhere you dont want to be just makes you unhappy

Details

Level 2 Apprenticeship

Customer Service

Barnstaple

January 2021

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