Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • cash officiating, customer service, team leading, planning and strategizing, stock replenishment

    5/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I've developed my communication skills majorly and grown up mentally

    10/10

  • 3. To what extent do you enjoy your programme?
  • Work isn't great; no mind stimulating things involved, just drone work. Team are good but standards have dropped from management change. Tutor is fantastic and bubbly

    8/10

  • 4. How well organised/structured is your programme?
  • Due to covid, not as organized as i'd like and my tutor has multiple apprenticeships to manage, so I understand she can't be there for everyone at once. I'm content with it however.

    7/10

  • 5. How much support do you receive from your employer?
  • Nothing at all, from team or managers. Tutor hasn't needed to yet so cannot gauge that one

    5/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • haven't been enrolled long enough to gauge

    6/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • 7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 1/10

  • 9a. Would you recommend Iceland to a friend?
  • No


  • 9b. Why?
  • The company is very tight with hours and wages; it's usually 2 staff members running a store at most times. Socially and mentally, this takes a toll on you. Also, expectations are the highest here out of any supermarket I've seen. While being deprived of a team, you're expected to work through breaks and deliver perfection. I would just recommend another supermarket personally. As a duty manager, I am treated as disposable; as expected with any corporate job, you're not of any value to them.


  • 10. What tips or advice would you give to others applying to Iceland?
  • Good for students and till staff, wouldn't pursue team leader role


Details

Level 3 Apprenticeship

Customer Service

Great Yarmouth

January 2021


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