Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a duty manager. This role involves opening/closing the store, cashing up, supervising staff, dealing with customer queries, ensuring smooth flow of home deliveries, stacking shelves, operating the till

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned how to cash up, build relationships with staff and customers, develop my knowledge in customer service and how to develop myself

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme as it helps me to develop and refine my knowledge about working in retail and this helps me in my work life

10/10

4. How well organised/structured is your programme?

The communication is good as My trainer is in constant contact with me and is available whenever I need him. The work itself is also organised and structured in a way I am happy to complete it

10/10

5. How much support do you receive from your employer?

My employer is very helpful and is there to assist me when I need it

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is very helpful and is always there to help me with further details

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I understand things like customer relationships better than I did before

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are social events eg. Dinner

10/10

9a. Would you recommend Iceland to a friend?

Yes

9b. Why?

It’s a good company to work for that helps in career progression

10. What tips or advice would you give to others applying to Iceland?

Be prepared to work all hours for your store