Customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Advising customers, working stock , keeping the department clean, tidy and safe .

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes , I’ve developed existing skills and gained more confidence

    10/10
  • 3. To what extent do you enjoy your programme?

    • I am enjoying it a lot, learning bits of information here and there and gaining confidence in what I already know .

    10/10
  • 4. How well organised/structured is your programme?

    • Very well structured

    10/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my manager

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have received a lot of support from my training provider .

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It’s is boosting my confidence and allowing me to be a better customer advisor.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There is a few , but with the whole covid situation these have halted for now .

    8/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • They are a good company to work for

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be confident and be aware that it’s quite a physical job no matter what part of the store you work in .

Details

Level 2 Apprenticeship

Customer Service

Glasgow

January 2021

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