Credit Hire Handler Review

I handle third party credit hire claims, negotiate costs and obtain reports from our customers. I have direct contact with clients, suppliers and third party representatives.

I have learnt many things in my role such as complaints handling and how to structure professional emails/letters.

My program was a bit of a fiasco to start with. I spent 6 months with no talent coach, 3 of those months with no book, 2 years down the line and ive only just been told what i am supposed to be doing. My exam i had to rebook 9 times due to COVID and computer issues out of my control.

If id have been told what to do in the first place this program would have been great. Yes they give you a big talk about what youll learn and the time frames they set out but i knew nothing about completing the Kaplan App, nothing about a KSB tracker or that i had to complete a training log.

For 2 years nobody new what they were doing. Not only did it cause stress and anxiety, but it caused tentions between myself and my leader which resulted in my work energy dropping as i felt i was not being heard. My leader did not know what they should be doing as nobody would give them a final answer.

To start with, i had to talent coach for 6 months. After this, i barely ever had meetings and i had no idea what i was supposed to be doing so nothing was getting done. 2 years down the line i got a new talent coach who has finally explained everything. The only thing is they do not seem to listen to me and enjoy talking and answering the questions on my behalf.

It does not. If anything, its made it worse. I am constantly stressing and worrying about this qualification now due to the poor handling of it in the first place. I really hope nobody else has the same experience as me.

There are such as sports and social club however not anything i would join.

Yes

There are a lot of opportunities at RSA if you are willing to work hard. There are times when i find it difficult to think positively in regards to work but i think that is just because there can be many challenging claims and processes. If you ask for help, somebody will always be there.

Be prepared to learn things the hard way. Be prepared for slow and rubbish systems. But work hard, grab every opportunity that comes and push to develop your skills. You have to be able to work as a team but also on your own so have some confidence in your decision making.