Duty Manager Review

My role is to manage the shop floor in the absence of the store manager. It is also to run the frozen section of the store, ensuring the shop is replenished and presentable for customers for the following days trade.

I have developed my ability to manage small teams in the store, as well as manage colleagues on a one to one basis to ensure optimal work rate through the team.

I enjoy the apprenticeship programme that I am on, particularly the interaction with my trainer, who keeps me engaged and interested in the work set.

I feel the work is well organised, and I like how my trainer adapts the programme to best suit my needs. He recognises that I find some of the work too easy, and pushes me to challenge myself in different ways to ensure I get the most from the course.

My store manager always has his door open for me whenever I need help or have any questions. He is very supportive, and checks in regularly with me to make sure I am keeping on track.

My trainer is available as much or as little as I require. He makes sure I am on track, and offers help. There is another person on the course from my store and I have noticed that when she needs help, he is very responsive. He is a great trainer.

I feel that doing this course has made me question certain status quos that exist in retail. This has allowed me to have a deeper understanding of what I do, and why I do them, rather than just mindlessly doing things just because that is the way it works.

At the moment no, due to covid restrictions.

Yes

It is a good working environment, my employer is very supportive and works around my needs.

Be genuine, Iceland likes to promote individuality, be yourself and make it work to your advantage!