Apprentice Claims Handler Review

Handling claims over the telephone and by email. Making claims decisions, raising payments, validating costs, appointing suppliers, dealing with complaints and guiding the policy holder through their journey.

Claims handling, assertiveness, insurance market awareness and decision making

Very interactive, get to speak with a wide variety of people and the company trusts you to do the role

We were the first year to do the apprenticeship in the household department at Halifax and were never provided with a clear structure. COVID has also massively impacted on this.

My team leader and Kaplan handler are both very accessible and willing to help. Exams and resources are provided and paid for.

Kaplan handler is very accessible and there are revisions sessions, mock exams and worksheets to help with the study

There are many aspects which have helped me further understand the role and the decisions I make on a day to day basis, this makes explaining these decisions much easier. There are also some aspects which are not necessary in the role and I feel will never be useful.

My team is very social and there is a sports and social society, however I have not engaged with this mainly due to how far I live from the office and COVID.

Yes

Friendly people and good pension

Be willing to work as part of a team and be yourself