Rating

4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Day to day leadership of a small retail team. Delegating tasks, providing customer care and ensuring the store is delivered to a high and legal standard. Responsible for the day to day operation in the absence of the store manager.

    5/10

  • 2. Have you learnt any new skills or developed existing skills?
  • So far I have found the course provides very little skills which directly relate to the success of my performance in my current role.

    3/10

  • 3. To what extent do you enjoy your programme?
  • Not very much. I tend not to enjoy academical work however in order for career progression this was required.

    1/10

  • 4. How well organised/structured is your programme?
  • Programme is well structure and course provider are knowledgeable.

    7/10

  • 5. How much support do you receive from your employer?
  • Provide a large amount of support in terms of time allocated to studying. 20% of contractual hours are allocated to study.

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Support is available if required.

    6/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Not at all.

    1/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No

    1/10

  • 9a. Would you recommend Co-op to a friend?
  • No


  • 9b. Why?
  • I feel there is a large amount publicised around colleague support however in reality it’s not really there. I don’t feel we paid fairly for the work we do.


  • 10. What tips or advice would you give to others applying to Co-op?
  • I would recommend they ensure they get down time away from the job. Often it is expected to be available all the time.


Details

Level 3 Apprenticeship

Customer Service

Rothesay

February 2021


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