Claims handler Review

by RSA Insurance Ltd

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Complaint resolved. Handling escalated complaints in line with FCA guidelines

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learned a lot of new technical understanding and knowledge of the reasons behind having a strong complaints procedure

    8/10
  • 3. To what extent do you enjoy your programme?

    • Very useful and rewarding study. I enjoyed developing an overview of the industry.

    8/10
  • 4. How well organised/structured is your programme?

    • Well structured but flexible. The learning was well reinforced throughout.

    8/10
  • 5. How much support do you receive from your employer?

    • Lots of support and time is allocate for the course.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Frequent re cap sessions and catch up calls to discuss progress.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Definitely provides a sound base to build understanding of the industry and structure of the business.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • RSA organise a lot of out of work activities and events. Such as charity fundraisers and social gatherings.

    8/10
  • 9a. Would you recommend RSA Insurance Ltd to a friend?

    • Yes

  • 9b. Why?

    • Good culture of support and development a d good terms and conditions.

  • 10. What tips or advice would you give to others applying to RSA Insurance Ltd?

    • Take time to learn a bit about the industry and take any opportunity they offer

Details

Level 2 Apprenticeship

Finance

Peterborough

February 2021

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