Team Coach Review

Opening the pub and closing the pub. Running small teams. Staff training. Conflict resolution between customers. Setting the pub up for a day of trade. Stock counting. Managing bookings. Personal license holder. Communicating with staff, delivery drivers, customers and other external bodies via phone email and face to face to ensure a smooth running of the business.

I have learned how to communicate better with customers and I understand various health and safety laws and legislations a lot better. I know how to manage my time more in order to get the most out of a working day. I learned how to be more confident in my ability as well.

I did enjoy the programme although I was lead to believe I would be doing a Level 3 instead of a Level 2. Whilst this isn’t the end of the world it did somewhat feel as if this is for retention purposes to keep learners on as I was bombarded with other courses long before I was due to finish. I was also signed up to the wrong programme at the start.

It’s great as I know where I’m up to eat month. Each module is very self explanatory and you’re able to learn at your own pace. The only thing I do believe needs more work was the project as I wasn’t allowed to ask my trainer for help and I wasn’t happy with my results although I understand why.

I didn’t feel like I needed a lot of support at the start. However during the end when I needed assistance with my project it was difficult to get this. This was due to other external factors due to COVID/staffing issues so I felt a bit left in the dark and had to complete it myself with minimum help.

A lot. My trainer was external supportive and always made me feel comfortable in what I was doing. He was always in hand when I needed him and he was absolutely incredible. There were a few times where I didn’t feel as if I did enough but he always assured me I did.

As it was a Level 2 course a lot of the things I was learning were things I already knew and was doing. This put me at an advantage. I think if I was to do the Level 3 like I was meant to I’d have felt a lot more challenged and like I wasn’t just boxing ticking things I already knew.

There are not as far as I am aware. But this is not something that I am particularly interested in as I don’t do well in organised activities such as sporting events. But I would like to see maybe more profession networking events, especially between other pubs and learners.

Yes

I feel supported by M&B and I know where I stand. Sometimes the training on MABLE feels a bit excessive but i understand why it’s necessary. It depends on the day sometimes I feel overworked and taken advantage of and then sometimes I don’t feel as if I’m being pushed enough.

Be yourself and just enjoy the process. Whilst it can be hard there are a lot of benefits. You don’t just feel like another person you do actually feel as if managers and those higher than your managers know you on a personal level which is nice. You feel valued as an employee.