IT Service Manager Review

by IBM

Best Apprenticeship Employer

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Management of services, talking to clients, managing incidents, writing reports, managing suppliers

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, client and consumer management, Risk management, project management, agile working

10/10

3. To what extent do you enjoy your programme?

It's very good

9/10

4. How well organised/structured is your programme?

Internally it is organised well, although we have had different foundation managers take over the Pearson relationship that it might have gotten a bit lost

7/10

5. How much support do you receive from your employer?

Lots

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A fair amount. Training provider doesn't always help when concerns are raised.

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

A bit, i.e. risk management, commercial background, leadership styles

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes

8/10

9a. Would you recommend IBM to a friend?

Yes

9b. Why?

Good company to work for, lots of room for progression and lots of support

10. What tips or advice would you give to others applying to IBM?

Research the company, show drive and passion