Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

General sales assistant ,all about the great customer service . Replenishing stock to ensure great customer availability .

10/10

2. Have you learnt any new skills or developed existing skills?

I've learnt about the different kinds of customers that walk in our shops ,the ways to approach different types of customer .

10/10

3. To what extent do you enjoy your programme?

I'm really enjoying making my range of knowledge bigger ,The timescales i have to complete work is sufficient enough for me to do the best job i can . My trainer is easy to talk to ,explains things well and should i have a query gets back to me in good timely response.

10/10

4. How well organised/structured is your programme?

The program is very well organised ,with clear timelines on work to be completed, meetings to attend etc. Support is fantastic ,should i need it i know i will get it in good timely response.

10/10

5. How much support do you receive from your employer?

I get good support from my fellow colleagues and my management team.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I've only been doing it for a short time , however already have received great support and attitudes about me gaining better skills or qualifications.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

What I've learnt about different kinds of customers and best ways to approach them for them to receive the greatest customer service experience ,is something I wouldn't of known if I'd not done the course . I definitely feel that doing the apprenticeship has widened my knowledge in retail.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have a platform called Nexus ,where you can complete training activities etc that suit your needs .

10/10

9a. Would you recommend Iceland to a friend?

Yes

9b. Why?

Because it's a great place to work, your team feels like a family. We are respectful of one another and always look out for each other .

10. What tips or advice would you give to others applying to Iceland?

Be yourself ,be open and honest