Customer Team Leader Review

by Co-op

Best Apprenticeship Employer

Rating

5.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a shift manager so my job involves making sure the store stays open on my shift and that all the jobs I have been given are done.

6/10

2. Have you learnt any new skills or developed existing skills?

I knew most of the job roles before I started the job as I had progressed from a customer team member, which made it easier to get into the job. I have learnt more about the policies and ways of doing things within the coop

6/10

3. To what extent do you enjoy your programme?

I enjoy it enough. My life is very hectic at the moment and i'm finding the apprenticeship really difficult. It's going okay but I know that I am certainly not cut out for it like I thought I was. That is nothing to reflect on the people who have organised the apprenticeship, I think they way they have done it is fantastic.

4/10

4. How well organised/structured is your programme?

Very well organised.

5/10

5. How much support do you receive from your employer?

I receive enough support from my employer. As we are in a pandemic, it is rare that I see my boss to talk about the apprenticeship but he supports whenever he can.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

My tutor is really good. She tries to explain things in a way that I will understand, and she does her best to help me whenever she can.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have learnt small tips and tricks to help me work better within the role. AS I have only just gotten the job as a Manager, I haven't yet had the chance to put most of the jobs to work.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are not.

4/10

9a. Would you recommend Co-op to a friend?

Yes

9b. Why?

They are a community based company who try their best to help whoever they can.

10. What tips or advice would you give to others applying to Co-op?

I don't think there is much advice I could give as every Co-op is different but I guess I would say to just be yourself no matter what.