Customer service apprentice Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

On a day to day basis we are taking breakdown calls for our customers, ensuring that they get the best service that are able to receive. We also receive a day off the phone to be able to complete any coursework being set.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes we have learnt loads over the course of the apprenticeship and given opportunities to expand our skills

10/10

3. To what extent do you enjoy your programme?

I really enjoy my apprenticeship and the support that we received both from the aa and the aa and the apprenticeship provider

10/10

4. How well organised/structured is your programme?

i think that the apprenticeship is structured well and allows for all training

10/10

5. How much support do you receive from your employer?

We receive a lot of support from our managers and the whole team, the support we also from catch-22 is very good

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

i have received loads of support from catch-22, we have regular catch ups and reviews

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

by doing the qualification it allows us to look into customer service further and how it applies further into the buisness

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

we have not be able to do this due to covid however management are looking at this for the future

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

they are very supportive, good business to work for

10. What tips or advice would you give to others applying to The AA?

just be yourself, they are interested in you as a person