Customer Performance Manager Review

by The AA

Best Apprenticeship Employer

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I manage 6 managers that have 120 staff below with the compliance of transport manager and legal of managing roadworthy fleet. I manage attendance and disciplinary matters trying to balance the accounts and keep Health and safety paramount.

9/10

2. Have you learnt any new skills or developed existing skills?

the course has allowed me to see things i do have structure.

8/10

3. To what extent do you enjoy your programme?

COVID has had effects on the course as the first few months were fantastic however remote learning can feel you are just typing out what you know.

7/10

4. How well organised/structured is your programme?

Can be challenging to fit into calendars and doesn't seem to have a set structure at the moment. it was very clear at the beginning and has lost its way due to COVID

7/10

5. How much support do you receive from your employer?

We have been able to manage our own time to deliver this however no interaction with anyone about the course indoors.

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

Good we have a monthly or fortnightly conversion and always can make a phone call.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

This has gave me high level understanding and will assist me going forwards

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

I'm very proud to work for the AA

10. What tips or advice would you give to others applying to The AA?

Do research about the business and remember customer first