customer service apprentice Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

inbound and outbound calls, selling car insurance and breakdown policies

10/10

2. Have you learnt any new skills or developed existing skills?

confidence, customer service skills

10/10

3. To what extent do you enjoy your programme?

i have a lot of staff around me who are there for support or help if i need it, this has helped me become confident in my role and enjoy my experience working here. I'm excited for a potential future in the company after my apprenticeship ends.

10/10

4. How well organised/structured is your programme?

This programme is very organised and structured, we have weekly and monthly catch ups with TL's and my DC coach to keep me on track and give me any feedback i need to help me progress

10/10

5. How much support do you receive from your employer?

support is always there if i need it from other colleagues, team leaders and my DC coach

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

we have monthly sessions to keep me up to date with the work i need to complete, and is available every thursday if i need any help with work

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i know more about the industry i work in from the work provided by my training provider

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

training sessions through teams, due to covid there are no social activities or events at the moment

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

it is a good company to work for and there is lots of support around you if you need it

10. What tips or advice would you give to others applying to The AA?

the application process was straight forward and helpful, interviews over teams and training provided for the first 4 weeks of the job