customer adviser Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i take AA cars calls from people who have bought cars from our approved dealerships, this can either be a free option or an upgrade to £1 a month. We also have to attend meetings over teams about our competency and targets.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to build rapport with customers and how to adapt my scripting to meet certain customers needs, so they can understand the different cover types because it can be confusing if you don't know whats going on.

10/10

3. To what extent do you enjoy your programme?

I really enjoy my programme because i have a great team and a great environment.

10/10

4. How well organised/structured is your programme?

it is very organised and my rota tells me what i have to do.

10/10

5. How much support do you receive from your employer?

I receive alot of support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

amazing company to work for

10. What tips or advice would you give to others applying to The AA?

be yourself, they don't judge you