Customer service advisor Review

by The AA

Best Apprenticeship Employer

Rating

5.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • answering calls and selling breakdown cover

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • better customer care skills

    7/10
  • 3. To what extent do you enjoy your programme?

    • 50/50

    5/10
  • 4. How well organised/structured is your programme?

    • it is quite well organised

    7/10
  • 5. How much support do you receive from your employer?

    • lots of support

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • lots of support

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • dont have my qualification yet lol

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no we are in a pandemic

    1/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • decent job roll

  • 10. What tips or advice would you give to others applying to The AA?

    • dont panic

Details

Level 2 Apprenticeship

Marketing

Manchester

March 2021

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