Emergency Breakdown Advisor Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I have to take emergency calls from people who have broken down on the roadside and send assistance out to them.

10/10

2. Have you learnt any new skills or developed existing skills?

I've learnt a lot of IT skills, gained more confidence and increased my knowledge in a lot in a short period of time.

10/10

3. To what extent do you enjoy your programme?

I enjoy it a lot, they can be a lot of pressure on you at times but taking a lot of calls but keeps me busy throughout the day.

10/10

4. How well organised/structured is your programme?

Very organized, we always know what we've got to do, always have targets.

10/10

5. How much support do you receive from your employer?

Anything i need help with or any enquiries, I can always ask the people here, everyone is friendly and keen to help.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

You receive a lot of help, catch up every week, new targets, 1 2 1 every month, so you can see your progress.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me because i think starting as an apprentice is better for me as i can get the help I need in the first year and if i am successful with the full time role, i would've learnt everything by then and had that extra support because is as an apprenticeship and got a bigger insight into my job role by doing the qualification.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We do some online courses that we do that makes us more occupied on a training day.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

It's a good company to work for.

10. What tips or advice would you give to others applying to The AA?