General manager Review

I am a general manager within Mitchell’s and butlers for one of their brands called miller and Carter, which is their most premium brand. My job role is to manager a team of around 30 people this is from health and safety to training and development. Not only did I have to manage the team I have make sure guests are safe and the building is also safe at all times

While study for my qualification is has really made me reflect within my current role and I always compare what I am learning to what I do within my role. Could do something better or do I think I do certain things well, using theories aswell helps me decide and pick apart my management style

When I first started I found it very difficult and couldn’t settle as my tutor kept changing. Now I have had my current tutor for a few months I have got in to the flow of things and have had clear direction. I enjoy the self learning and management of the course

The beginning of my course was not organised or structured. As said before I had numerous different tutors asking for different things and doing the learning in a very different way so it took a long time to get all the paperwork sorted to which I am still now update with the induction when I started the programme a year ago

I have struggled with any type of feedback or communication in regards to my nvq from my line manager with skill endorsements especially this makes it harder to complete the course and to get things signed off stalling the process to get things completed and ticked off to live on and see progress

At the beginning of my nvq I would rate my experience A one star I was given no clear direction or instructions and felt lost in what I was doing since I got my current tutor about six months ago I have started receiving the support I think I should get

When self learning it really makes me think about how I can apply this to my role what can I change and how can I implement this in to my day to day business to make positive impacts on my business, team members and guests making satisfaction improve for everyone

Before the pandemic I was highly involved in district training within our brand this would mean lots of networking opportunities which I thoroughly enjoyed but due to the pandemic this has not happened for a while. The company is also great at reward and recognition events through the divisions for everyone working for them

Yes

I started as part time waitress five years again for Mitchell’s and butlers and now I ding myself a general manager for the most premium brand. The training Mitchell’s and butlers provides is outstAnding as long as you want to out the work in they are great trusted company with many perks

I would advise that they have their career path in mind why they want to achieve and where they want to go. Have self drive and you will be able achieve endless amounts of success with the company’s help and guidance through that journey. Everyone is friendly and supportive whatever your role is