Rating

6.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I let the delivery driver come through with the pallets of chilled/ grocery and frozen. As a team we’d come together and put the chilled delivery out first, then send items back that can’t go out. Then tackle grocery and do the same and the same with frozen, then when the delivery is finished we’ll start putting out the overs.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes, I’ve learnt how to be consistent with stock replenishment, I’ve learnt how to be punctual and I’m more professional on the shop floor.

    7/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy finding out new information about retail that I didn’t know before, and facing the challenge of completing my work before a deadline.

    6/10

  • 4. How well organised/structured is your programme?
  • I believe the programme is clear and visual and guides learners a easy way to understand how to navigate themselves through the modules.

    6/10

  • 5. How much support do you receive from your employer?
  • My manager always supports me, he’s easy to talk to if I’m finding a module hard. He also has his own knowledge about retail which benefits me.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My trainer is always reliable and would always help when I’m stuck on a module or don’t know how to upload a document.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I believe it gives me better knowledge about how retail works higher up the ladder, so if I was to become a duty manager/ supervisor I would know the key facts about what’s expected of me

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No

    1/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • Because the staff are flexible with sharing hours, it’s a nice atmosphere to work in and you can start a career if you put the effort in.


  • 10. What tips or advice would you give to others applying to Iceland?
  • I would tell them to always try to be consistent with their work, have a positive attitude with customers and be enthusiastic.


Details

Level 2 Apprenticeship

Customer Service

Colchester

March 2021


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