Deputy manager Review

I am a deputy manager of a castle Pub Site, part of Mitchel and Butlers. My day to day roles range from stock counts, food and drink orders, team training, planning events, cash flow input and adhering to legal requirements. Being able to identify opportunities to grow sales. I also have the role of District Trainer, helping to develop teams.

The programme has made me take a moment to stop and think about why I choose to make certain decisions and look at how things could be done differently. It’s also Shown me the importance of making sure I am up to date with all policies that we must adhere too. Knowledge is key and also learning from our mistakes.

I am really enjoying the programmes. I was quite apprehensive before starting that a lot of what gets covered may not apply to me. Having worked in the hospitality trade for over 20 years it is sometimes easy to stick to what you know, the programme has helped me to reevaluate some of my processes and update my way of thinking.

I feel it is very well organised. Broken down into smaller modules, all of which relate to each other. Being able to go at my own speed so as not fee rushed. The lifetime portal is easy to use and has all the tools to help me get the most out of the experience.

My GM has been amazing!!! She encouraged me to look into doing this course and is supporting me every step of the way. I feel that I am not alone in any aspect. I’m regards to putting my learnings into action she is also very supportive. Allowing me to take control and show trust when needed.

As above with my GM my trainer has been wonderful. I feel Comfortable with expressing my opinions, worries and asking any questions. Being flexible is also a great help, fitting the course in around my work life schedule, which can sometimes be unpredictable. Always quick to answer my calls, texts or emails.

It has given me more knowledge and thought behind what I do. It is making me more confident in my decision making. I also feel a new energised excitement towards my work life, setting itself goals, short and long term. I feel that I will be able to give more to the company and team.

Pre-Covid there were events such as Pride Awards, AM Awards and District Trainer days out. As a team from our site we also arrange evenings out, such as bowling or a night out for dinner and drinks. The company arrange charity events and fundraisers. Recently we had the fantastic four, walk, run, cycle or exercise and donate you miles.

Yes

Being able to tailor the job role per person. Accommodates a work pattern that fits around the individual. Opportunities to progress, be fully trained and feel part of a team. Or similarly no pressure to have to progress. Team discounts when eating and drinking in one of our sites, cycle to work scheme, savers scheme and being able to use pick a perk for 100’s of other discounts.

If the job role is a FOH or BOH role I would suggest researching the pub, not to the extreme but being able to discuss the site and what you could bring to it and why you would like to work there would show passion and excitement. Be yourself and be honest.