Service support management apprentice Review

On a day to day basis I send out the morning change email which informs colleagues of changes taking place the next day. I also carry out change checks and raise any that could be improved on. I also help carry out CAB meetings which helps decide on if high/very high risk changes can be implemented.

Yes, I have definitely see an improvement on my communication skills and my confidence. Although it’s been a bit harder to communicate with people virtually, I still find that I have formed some really good relationships. I have also learnt new IT skills and shortcuts that make my job role easier.

I enjoy my programme a lot, I’m not a very techy person however this has not affected my job role and if required, there is always someone there to support/help me if needed.

I think that my programme is very well organised and structured, there are clear dates available for actions and I received a lot of help even before I gained my job which I was very appreciative of.

I receive a lot of support from my employer, I have 1-1 meetings with my line manager every fortnight to assess how things are going and what I can do over the coming weeks to help reach my objectives. I also have immense support when it comes to my qualification also as I know if there are any questions I have, they will be happy to help!

I receive a lot of supports and have formed a really good relationship with my training provider assessor. This is something that I find really helpful and no matter how long it takes for me to understand something, they will always be there ensuring that I fully understand what it going on/how to do something.

I feel like my qualification has helped with my job to a certain extent however some of my qualification work I don’t carry out in the work place. However I see this as more new skills that I have learned and can be carried with me throughout my life time.

There are loads of different extra curricular activities in my workplace that I can take place in. Although I’d like to try some new ones, my schedule is pretty full. At the beginning I signed up to help with the company’s community day, this is when apprentices go and have a “day out” and help the community doing activities or fundraisers etc.

Yes

M&g is a good cultured company and isn’t just about making money, they care about their employees a lot and are always there to support them, they try and push you to learn new things and make the most out of your time there which I really love.

Be yourself!! Make the most of the experience and even if not successful the first time, if you really want something, don’t give up!