Receptionist Review

On a day to day basis I check guests into the hotel, I handle any complaints and make sure all guests leave with a smile on their face. I handle cash and make sure it is logged correctly and put away safely and securely along with all guests data. I also make sure the hotel is spotless and I communicate with other team members on things that may need to be done.

Yes I have learned how to communicate thoroughly with all team members to make sure all jobs get done. I have learned about how you can progress into other job roles no matter where you start and where you would like to get to. I have also learned how to be more confident in my job role.

I can say I love the programme, its helped me understand the business a lot more than what I could ever guessed and delve deeper behind the scenes of it all and I get to see what makes the business tick, how they manage to keep expanding and how they keep ahead of competition, which is something I find very interesting.

I would say my programme is very well organised. My trainer arranges our skype calls as she cannot visit my place of work at the moment due to COVID-19. We have one every 4 weeks or so, we talk thoroughly about the work I have to complete ready for the next meeting and I know if I need help or get stuck my trainer is ony a phonecall away.

I receive constant support from my employer. He is always asking me how I'm getting on with things and if he can help in any way. If there is anything I'm not sure about to do with the business my employer is always happy to help me out.

I receive constant support from my training provider. She makes sure to go through subjects in great detail when we have a skype call and she makes sure I understand everything, if I'm ever unsure of a question I need to answer then all I have to do is give her a call or a message.

I feel that completing the Level 3 has given me more knowledge towards my role and the industry, it helps me understand what goes into the business and what it takes to be a manager or even an assistant manager. As this is a role I would like to become one day I can use my new knowledge to help me get there.

Due to COVID-19 we cannot do any social events. Before the pandemic we would go on team nights out to socialize and interact with everyone as we don't get to see all the team doing shift work. We also work together to raise money for GOSH, everyone has an input in what we do and we make sure we do it together.

Yes

Premier Inn is a great place to work, you quickly become apart of another family that you constantly see on a day to day basis and no matter what where you start of as in the company you can work your way up to the job role you would like to become.

I would say be confident in the interview process and ask as many questions as you can, management love this and just be yourself. If your spontaneous then be spontaneous, don't quieten yourself down to try and fit in. On trial shifts give it all you have and don't hold back.