Front of House Review

by Whitbread

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am part of the front of house team where I work day shifts as well as a night Porter at Boston Premier Inn. My job role includes a variety of jobs which range from checking guests in to washing cloths/shower curtains, cleaning linen rooms/reception and much more.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed my skill of quick thinking and solving problems efficiently, this skill gets developed all of the time as I am more aware of what is on the system and what everything is for.

10/10

3. To what extent do you enjoy your programme?

I enjoy my programme because there isn’t a massive work load so it is not too overwhelming trying to balance work and personal life. It also makes a massive difference that my regional trainer within the apprenticeship is lovely and easy going.

10/10

4. How well organised/structured is your programme?

My programme is very well organised and structured as my regional trainer and I always have our next meetings booked and any online lessons always booked. The apprentice itself is a great format and easy to get around on mylife.

10/10

5. How much support do you receive from your employer?

If I ever have any questions my managers are always there to answer them and if they’re not sure then they look into it and get back to me.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My regional trainer will always answer any emails if there’s any problems or I need help and she makes sure that I know that I can email for help.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that as much as it can help me to think of different ways of doing my job and giving me ideas on how to handle situations, it’s not 100% effective because I have been in this job for 3 years so I find everything quite straight forward.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We don’t have any extra-curricular activities.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

The company is fair and you get discount at a lot of places not just your own place of work because Whitbread owns multiple businesses.

10. What tips or advice would you give to others applying to Whitbread?

I would tell people to be flexible and friendly and then you’ll be just fine. The rest will fall into place.