Housekeeper Review

My title is house keeper, however due to being on the apprenticeship I have been moved to front of house night shifts to further my training. A typical shift for me involves checking guests into the hotel, doing hourly floor walks to check the saftey of the hotel and cleaning reception to the covid standards.

I have greatly developed my people skills by being on reception. The variety of guests you face in the roll make you adapt you language to appear professional to different audiences. I've learnt the use of the hotels computer systems and how to generate house keeping boards for the most optimised work.

I'm very much enjoying my program. Learning new ways to present myself to my team and guests in order to inspire confidence has been wonderfully eye opening. I've enjoyed the freedom of being able to do my work when I have the time too and the close contact point with my trainer has allowed me to easily ask any questions I've had.

The programme is structured in a brilliant way that touches on the key points of being a supervisor then elaborates them further with working examples and methods to put in place at work. The month by month call with my trainer is brilliant as well as we discus the knowledge of the previous topic and make sure that information has been retained.

I receive a lot of support from my employer. I was higher as a house keep on the prospects that I showed potential and 2 months later I was already on the apprenticeship and doing front of house shifts. They have been accommodating with regards my shift work and have given me important days off to do exams and take calls.

I have a direct message chain to my training provider. This allows for so much support right at my finger tips, any time I have been stuck on a peice of work or a general question about the apprenticeship they have gotten back to me within 24 hours. This direct line has helped me to feel more comfortable to make mistakes as I know there is always a person to ask and there are no dumb questions.

My qualification is for front of house supervisor.its taught me how to be confident around guests and how to deal with any potential conflict. Its taught me how to inspire confidence in a team by using body language and emotive yet powerful language and how to engage in other wise difficult conversations with some staff.

During my year of employment we have been in a pandemic so any extra curricular activities got cancelled. I've been told by my colleagues that there have been team building meals, meet ups for birthdays and at the end of the apprenticeship a professional networking ceremony to celebrate all the apprentices after the complete their course

Yes

Whitbread have been a fantastic employeer in the late year alone. During the pandemic they tried to minimize the amount of job cuts, topped up the 80% furlough so we were being payed in full. Plus they are so supportive of changing job roles within the business and furthering your career.

Make sure to come across as genuine and a likeable team player. Make sure your willingness to learn and flexibility shine through in cv and interview, showing the company how you are ready and able to further your position in their company and prove your willingness to do the best job you everytime your are at work.