customer service advisor Review

by E.ON

Best Apprenticeship Employer

Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • good course and taught ne things I have know in the passed but a good refresh ad update and a good opportunity to get to a job I wanted, still waiting on my certificate

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • developed ways of dealing with difficult customers, and learnt more about SMART meters

    9/10
  • 3. To what extent do you enjoy your programme?

    • new areas and refresh old skills I have been rusty on

    9/10
  • 4. How well organised/structured is your programme?

    • very clear and well explained use of systems to monitor development and became easier once got used to over time

    9/10
  • 5. How much support do you receive from your employer?

    • a lot constant areas and offers for support and development and refreshing

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a a lot as above

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • a lot bit still awaiting on certificate

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes meetings and review bodies to support all staff in the future

    9/10
  • 9a. Would you recommend E.ON to a friend?

    • Yes

  • 9b. Why?

    • supportive business and enjoy the work

  • 10. What tips or advice would you give to others applying to E.ON?

    • have a long term goal

Details

Level 2 Apprenticeship

Marketing

Bolton, Greater Manchester

March 2021

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