Field Technician Review

As a Field engineer the role varies from day to day. When working in our network sites I perform a variety of different activities which include but are not limited to patching, card infills, testing circuits, diagnosing faults and trouble shooting network performance issues as well as remedial work. When working at customer sites, such as offices or businesses I typically install a range of telecoms equipment such as ADVA and routers, switches and other voice over IP services. I also work on Mobile sites, which are located in cabinets on the street or in remote places to rectify faults or install new telecoms equipment however this is not often.

Throughout my apprenticeship I have learnt a range of new skills as well as improving and strengthening my existing skill sets. I have learnt to work on the telecoms network and understand how different equipment links to the network and how intern this provides internet access to our customers. I learnt how to use a variety of test equipment to resolve network faults and performance issues. I have improved my practical skills by making and terminating cables as working with AC and DC power.

I have enjoyed my Apprenticeship thoroughly however due to Covid-19 there was initially a lot of set backs and missed opportunities regarding training and experience I would have otherwise gathered from working in the field. As a result, a large percentage of my learning was conducted online from home and the majority of practical class room session previously planned did not go ahead.

I found that QA, who were my training provider for the duration of my apprenticeship were very well organized, clearly outlining planned training dates and work required ahead of time. I had a very positive relationship with my QA skills coach, who I regularly checked in with. I completed the QA requirements without problem. However in contrast I found that my employer - Vodafone, did not provide the same organized and structured training. The majority of my time was spent with my Mentor, who effectively was a senior engineer working on his own jobs that I was shadowing to learn and pick up the role requirements from. There was meant to be a numerous classroom based training days, in a closed environment - away from live equipment and customers I would learn the basic network fundamentals however this never happened.

I found my employer incredibly supportive, My manger and Mentor communicated effectively with me to make me comfortable in my role whilst providing support and guidance. I found my employer approachable and I felt comfortable raising any issues or queries that I had. The general attitude is always positive, open and transparent.

My training provider QA was great, I regularly had meetings with my skill coach to track my progress and address any issues or queries that I had. The support I received from my Mentor was superb, he was very supportive and encouraging however basic training from employer was not provider. In part this was due to Covid-19 however I think this is still something that needs to be addressed.

On the whole the training I received was good however I do not feel that it was related closely enough to my job role requirements. I found the training was very generic and not specific enough to the equipment I work on in my role. I did take away some information that I found useful however this was more in relation to the history of telecoms than the actual technical side of the role. I think moving forward, there needs to be a greater emphasis on dedicated training days on the test equipment, tools and equipment I use in my role.

Due to Covid-19 there has been a stop on any face to face social events which would have previously gone on. At the start of my apprenticeship we went out for a company meal and socialized in a professional manner. My employer also allows 3 day of paid annual leave which can be used to volunteer for a charity or participate in a charity sporting event.

Yes

There is a great environment to work in with a supportive team and good working practices. My employer offers a competitive salary with lots of opportunities for overtime and career progression. I feel supported in my role and feel proud to work for Vodafone. Additionally Vodafone offer numerous benefits to their employees, notably 28 days annual plus 8 paid bank holidays.

Depending on the role you are applying for the application process will vary. The apprenticeship positions generally have a longer lead time on them however don't loose faith and be persistent with your application. Don't be afraid to put yourself out there in your interview and show the employer what you have to offer the company, Vodafone actively look to recruit people from all different backgrounds and ethic minorities.