Duty Manager Review

On a day to day basis i would over see the general running of the hotel. Id be the lead of a team of up to 16 crew members. Where id be doing anything from admin to housekeeping/head housekeeping - or cooking/ waitressing to reception and serving patrons at the bar.

Yes. Absolutely! Through working at premier inn and doing the apprenticeship i gained many new skills, some of which include restudying my math, boosting my overall confidence and having the courage to take charge in a leaders position. It also helped me to help my fellow crew members who were wanting to develop further.

I thoroughly enjoyed the programme. As someone who loves to learn and believes education doesnt stop just because youre out of the classroom, i really got dug in deep. And ulrike the tutor was PHENOMENAL! She was there whenever i needed, was a shoulder when needed and really did work around me.

The programme was organised extremely well. As previously stated the tutors worked to when i was available and were always available for me to contact. With the tutors travelling to where we work it really helps take a lot of stress off! And even the video calls throughout the 1st lockdown.. A*

We get some support. At times it couldve been a lot better, especially when the 4 main crew at management levels are all doing over time and studying the apprentice. But overall i cant complain, different levels of management are there for you at different times. And they do have networks in place for us.

The highest level of support! I cannot stress enough! My trainer especially was there non stop throughout my course, wether in person, over the phone, on video chat or just a quick message! She was there for both work and personal problems and really helped me and more members at site through a lot.

I feel it helps me tremendously! It has boosted my confidence soo much, not just in the role i play, but in myself as a individual. Its helped me be able to spot better potential in members who want to step up o to leadership roles and has helped me better engage with my equals.

No! Or if there is at all they are very rare! The only things i can think of are charity events, in where we plan and execute the event ourselves. I do believe its something that would help a lot of staff relax, however in such establishments theres not enough time for your own private life with all the over time.

Yes

I would recommend premier inn because even with all their faults and flaws, when things are going well they really do work like a good oiled machine, and when things are going good and everyones not stressed to the max they remember to look after you and give back the good.

I would give the advice that you really have to be willing to sacrifice a lot, especially if you want to move up the career ladder. You need to be stern with yourself and need to be able to take a lot on the chin. But no matter how bad it gets, it always gets better.