Workstream Support Review

My current role is focusing on improving the PAYG experience for our customers. This covers a wide range of activities from process improvements to large scale projects. My main objectives are to improve the business NPS, our commercial value and implement cost effective processes.

Throughout the course, i have learnt so much about the logistics of project management and within my role i have implemented some of these. Not only does the course explain how to manage a project and the expected lifecycle of one, but it also goes into detail on managing people within a project team. I used some of the skills in my role currently without realising and it has helped me in dealing with my internal stakeholders as i am more aware of how change can impact them

i have thoroughly enjoyed my learning experience. I like that the Babington online information is easily accessible and i can always revisit if needed. My tutor is very engaging and is always on hand for support if i need anything at all. I havent enjoyed entering the off the job information on onefile but i take some responsibility as its a boring task to complete so i put it off.

I feel it has been very structured and organised. I was provided with a timeline of events at the start and my tutor revisits this with me on a monthly basis.

My manager has been excellent! I try to dedicate a full day a week to my learning. Some weeks i havent been able to commit due to my workload but ive easily managed to catch up. I am lucky as my role relies on my planning my own time

My tutor has been amazing and can easily answer any questions or concerns i have. The infotmation is always available on Babington online so i can revisit if need be. The exam preparation sessions were brilliant! Well worth the time

My role involves small to large scale projects so everything i have learnt i have been able to put into practice in my role.

Yes. My company focuses heavily on wellbeing and charity events. Prior to the pandemic, there were business football teams who used to compete. I participated in the UK 3 peaks challenge for Alzheimers. Now though, alot of the social activities are online and are promoted in our online work channels.

Yes

I have loved working for the company. They have a wide range of benefits to choose from and have always supported me in my development.

Be yourself, be creative and always suggest recommendations to improve processes. Be empathetic and listen to your customers