Customer Service Advisor Apprentice Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my role evolves around customers each day- using online facilities as well offline facilities, I communicate with customers via web chat, emails, will be on the phones soon as well. I index and categorise emails and letters to make sure customers and brokers emails and letters go to the correct department

9/10

2. Have you learnt any new skills or developed existing skills?

I have gained more technological skills as working from home and have also experienced what its like to meet people for the first time but not face to face as I normally would. my communication skills have took a massive boost of confidence as well due to communicating via online platforms.

8/10

3. To what extent do you enjoy your programme?

I enjoy my programme because I am learning something new everyday and if I don't know something I can get support and assistance so quickly and efficiently. I enjoy the tasks I face as I feel important whilst doing them. I like the hours I work also 9 to 5 is great

9/10

4. How well organised/structured is your programme?

my programme is extremely organised- I always have a point of contact everyday every week if im stuck with anything so I don't struggle - my manager is always there to help as much as he can and there is always something for me to do every day which makes al my days very productive.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer whether that's from my colleagues , my buddy, my mentor, my trainer, my manager/s. it is great to know I have all this support within my employer when I am growing into my new job role. I love this job

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I do receive quite a lot of support from my training provider but it is always hard to get in touch with them as I am always busy and so are they- there isn't a time slot in everyday where I can contact them to get support but when I do speak to my trainer the support and assistance is always top quality level.

4/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

every bit of information I get from my trainer within my training provider helps me in my monthly work with them and in my job role also as It links to my everyday work , my day to day basis daily activities- customer service which is the key and main them of my apprenticeship

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not at the moment no as due to the current circumstances- covid 19. but im sure when everything is back to normal then there will be and im 110% sure I will take part in them which ones I fancy as I love to do extra curricular activities within work its great!

10/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

it is a great place to work- great opportunity to start a career within a popular area of work, mortgages and savings. learn new skills and gain new knowledge- gain important experience and will help you towards the future. great support and treat like a real member of the team!

10. What tips or advice would you give to others applying to Newcastle Building Society?

to have a brief knowledge of the business and what their vision and strategy is as it is important to Newcastle Building Society, to have a passion in helping people and to be determined to get the job and never stop working, show every single attribute about yourself and most importantly- be yourself!