Deputy Hotel Manager Review

by Whitbread

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

• Manage the daily running of the business and several departments (Front of House, Housekeeping, Back of House). • Managing compliance, internal audits – Food Safety, EHO, Health & Safety and Finance • Perform against various KPI targets maximising revenue opportunities and managing controllable costs • Day-To-Day management and development of 20 direct reports.

8/10

2. Have you learnt any new skills or developed existing skills?

Employee Relations Management Management skills Finance Skills

9/10

3. To what extent do you enjoy your programme?

Good balance of on the job and theory based coursework. Good trainer

10/10

4. How well organised/structured is your programme?

Well organised and my trainer is supportive

10/10

5. How much support do you receive from your employer?

Little bit of support on request

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

Trainer always available with monthly meetings scheduled. Can message whenever needed

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Able to relate learning to my day-to-day role and build upon this across both

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Within Operations not so many extra-curricular activities to get involved with. Development of this would be good

4/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Good place to start your career with development at the heart of everything.

10. What tips or advice would you give to others applying to Whitbread?

Be natural, it’s a guest-focussed role. We’re looking for someone who is approachable and friendly with guests at the heart of what they do