Hotel receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Welcoming guests to the hotel making sure their stay is exceeding expectations of premier inn allocating rooms with specific needs of the guests eg. If guest requires room on ground floor or with a bath or in need of an accessible room.

9/10

2. Have you learnt any new skills or developed existing skills?

Developed my skills to make me more knowledgeable of the company and what it requires as a receptionist, helping management with health and safety aspects. Helping my team in different departments when needed

10/10

3. To what extent do you enjoy your programme?

Enjoy my programme as it has made me more confident in myself and that it has pushed me to learn more

10/10

4. How well organised/structured is your programme?

Very organised and structured, nicola has been fantastic with helping me gain more focus and understanding of the programme

10/10

5. How much support do you receive from your employer?

Receive a lot of support from my employer especially throughout the past year in the worldwide pandemic

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support I wouldn’t of been able to do it without nicola

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel more confident in myself and my manager has also seen this and I am very grateful to be given the opportunity to know more about the company and my job role and what it entails

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not at the moment with the pandemic but there could be once everything reopens

4/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It is a very loving company to work for. Not only do they look after guests but also staff too. The past year has taught me that, especially when everyone was worried about their mental health and wages, they added to the furlough pay by topping it up and have given numbers and support Teams for mental health

10. What tips or advice would you give to others applying to Whitbread?

Enjoy the experience they give you we have become a family