Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role consists of day to day admin duties and customer service relations. I am required to maintain the running of the business through the IT system provided checking in and out guests and taking payments. Other duties include cleaning the hotel and organising paperwork.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new IT systems and developed my maths skills. I have also learnt how to provide support to other members of the team in different job roles.

10/10

3. To what extent do you enjoy your programme?

I have always enjoyed learning so enjoy getting to know new aspects of my job role and the company.

10/10

4. How well organised/structured is your programme?

Very well organised and structured, Nicola ensures that everything is taken at my own pace but is well organised to suit my learning style and shift patterns.

10/10

5. How much support do you receive from your employer?

Alot of support, my manager was the one who put me forward for the apprenticeship and has supported me completely along the way.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Again alot of support, Nicola answers any questions I have and is happy to discuss any ideas or comments I make, ensuring I'm happy with my work and understanding of a subject.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The apprenticeship has helped me get to know more about the company I work for by providing structured learning which has enabled me to apply new information and skills to my role.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No, however I have established and maintained a positive working relationship with my colleagues and we plan to meet socially when we arr able to after the current lockdown restrictions have been lifted.

8/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

If other parts of Premier Inn are as supportive as I have found and I believe they are then I feel that it is a great way to further your career whilst also building positive connections with other people.

10. What tips or advice would you give to others applying to Whitbread?

Be yourself and if an opportunity arises to learn more take it, the support you get makes it worthwhile so even if you struggle there will always be someone yo help you out.