Receptionist Review

HOTEL RECEPTIONIST General Purpose Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Main Job Duties and Responsibilities welcome and greet guests answer and direct incoming calls inform guests of hotel rates and services make and confirm reservations for guests ensure proper room allocation register and check guests in confirm relevant guest information verify guest's payment method verify and imprint credit cards for authorization issue room keys and direct guests to their rooms maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts receive and transmit messages for guests retrieve mail, packages and documents such as faxes for guests listen and respond to guest queries and requests both in-person and by phone provide accurate information about local attractions and services liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests complete and maintain any incident reports, daily activity reports or other reports requested by management manage conference room bookings and scheduling close guest accounts and check guests out review accounts and charges with guests during the check-out process process accurate payment of guest accounts inform housekeeping when rooms have been vacated and are ready for cleaning monitor visitors to the hotel enforce rules and policies of the hotel maintain a neat and orderly front desk and reception area

Yes, I did.

I enyoing all parts in my programme. I can confirm this program is really helpful to get any new knowledgle.

Really well, my Training person always helping and support me a lot.

No much, as the employer more then 3 years do not give me option to increase the contract hours. Felling push away and not looking after as a another team members.

A lot, any time my Training provider is with me.

Yes, I am felling much better, as my Training provider always is looking after me and support me.

No at the moment as the COVID 19

No

I would like to keep this for myself. I think on the market is a lot companys who give better oportunity to employee.

If you are happy work 16h per week and if you would like a more contract hours you need to be able to waiting for covers hours. Unfortunatley company do not give oportunity with increase the contract, one peoples some times are treat better then other.