Ground Floor Team Member Review

by Whitbread

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Mainly checking in people and dealing with reservation inquiries.Making sure everything is been followed by companies finance policies . Managing shift , doing hand overs and dealing with complaints. Serving drinks at bar and serving guests in restaurant , when f&b is up and running for service that is. That’s pretty much it

8/10

2. Have you learnt any new skills or developed existing skills?

I use to lack the confidence talking on the phone with guests/customers, due to lack of my knowledge and not knowing everything. By doing more reception shifts and learning more about this department.It made me improve my people skills in person and over the phone . Which is very useful on daily basis

9/10

3. To what extent do you enjoy your programme?

It makes me learn new things and how to be better at my job . Which is very important to me

10/10

4. How well organised/structured is your programme?

Everything simple and well organised. Haven’t had any issues with this programme at all

10/10

5. How much support do you receive from your employer?

If I need anything my employer is there for me . Always assigns me with new tasks , which makes me learn more .

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Due to COVID-19 nothing at the moment .

5/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It’s a great place to work and progress

10. What tips or advice would you give to others applying to Whitbread?

Be ready to learn a lot