Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Interacting with guests, handling finances and completing health and safety checks

7/10

2. Have you learnt any new skills or developed existing skills?

Through my apprenticeship I have learnt about the legal requirements and responsibilities the business has to adhere to and how we stay compliant. I have been able to develop my people skills through interacting with guests and other staff

9/10

3. To what extent do you enjoy your programme?

I really enjoyed my apprenticeship, I had a lot of support from my trainer.

10/10

4. How well organised/structured is your programme?

The learning programme was very well structured. I knew which modules I needed to work on and where I could find the information. The only part I found hard to find was the information on assessments.

9/10

5. How much support do you receive from your employer?

My Hotel Manager supported me throughout my apprenticeship. She gave me extra responsibilities so I could learn more about the business.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer was fantastic, she kept up to date with me every month and supported me when I was struggling.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have a deeper knowledge about why we have policies and procedures in place and where this adheres to the law.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

As a company we raise money for GOSH and thus can include group events

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Whitbread is a very supportive company to work for and keeps employees up to date with changes.

10. What tips or advice would you give to others applying to Whitbread?

Be yourself and don't be afraid to go above and beyond for guests