Housekeeper Review

by Whitbread

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role on a daily basis is to clean departed rooms, making sure the right chemicals are used to meet our policy and following our procedures to ensure brand standards are met. I also support the head housekeeper with making sure enough linen is distributed to all housekeepers and rotating stock

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed my customer service skills a lot more by undergoing training as well as being taught how to work reception and how to use the online reservation system which also helps me with calculating what linen is needed

9/10

3. To what extent do you enjoy your programme?

I really enjoy my programme as it helps me understand my business and how to properly support the head housekeeper in my hotel. It is simple and easy to use and my trainer is very helpful and understanding

10/10

4. How well organised/structured is your programme?

My programme is very well structured with each module broken down into sub-modules so it’s not a great amount of learning and information in one go. It allows me to work through it at my own pace savings progress to carry on at a later time

9/10

5. How much support do you receive from your employer?

I get a lot of support from my employer and management team. They regularly check up on my progress and how I’m finding it and helping find out information that I need that is specific to my business or job role

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider gives me a lot of support. They send out regular progress checks to ensure I am managing my coursework well and that I am understanding what I am doing as well as regular contact with my 1-1 trainer

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it helps me better in my role as I have more of understanding of what my mangers and employer expect from me and how the overall business is run

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is are always activities for us to take part in. During the first lockdown when all hotels closed they held weekly quiz nights so we could all get involved and check in on each other as well as having social media groups where we can also communicate with each other

9/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Premier inn encourages growth and support to their employees, they are willing to help better their staff if they want to whether it be progressing in the company or improving their maths and English skills

10. What tips or advice would you give to others applying to Whitbread?

Know who premier inn are, research their vision, values and mission. Research their charity support/work. Know that is not just sitting behind a desk that you actually get hands on with the guests and the daily running of the hotel.