Customer Care Review

by E.ON

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • The role is based on customer care processing. We have to provide in a professional way information about the services which Company offer, and also we have the duty to be 100 % responsible for what kind of services we deliver and to try to focus on developing yourself.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Comunication skils, reaction and jugement for differents situation, some platform.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I like that the traning try to build a wall with confidence for what we are doing, and to be active on our activities.

    8/10
  • 4. How well organised/structured is your programme?

    • I think is organised as could be in those rought days of pandemic.

    8/10
  • 5. How much support do you receive from your employer?

    • A lot, all.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • All, I apreciated it a lot.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I am feel more confident.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • because of the pandemic situation no, but online we are involved in some activities

    9/10
  • 9a. Would you recommend E.ON to a friend?

    • Yes

  • 9b. Why?

    • Because for a younger is a good option to start a careea and to learn new thinks.

  • 10. What tips or advice would you give to others applying to E.ON?

    • Just not be afraid to apply for it

Details

Level 3 Apprenticeship

Business Operations

Coventry

March 2021

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