Senior Customer Operations Assistant Review

In my role i work in the onboarding team. My team open various accounts and products. I have involvement with all four areas of our team: Currency, Account openers, Implementation managers and SME. The tasks range from primary and secondary accounts to interest/statements to BACS to Client Monies. I also help the team with lots of project tasks. Including risk, improvement of processes and data collection.

I have developed many skills on my apprenticeship including: Confidence, Presentation, Data collection, Analytical, risk management, Attention to detail, Communication written and verbal, Problem solving, Teamwork, Research, Independence, Organisation, Time management, Management of my own learning and development, Commercial awareness, Stress management, Resilience, Customer service, Ability to work under pressure.

I really enjoy the variety and the effort my management team make to give me exposure and develop myself. I have learnt a lot already only 5 months in. I have the opportunity to influence and direct my learning and skills development. It was completely different to what I expected. But in a positive way.

My programme from the apprentice learning side is well structured/ organised into months. Each month I have specific learning to do and submit. On my work side my team and management are very supportive and helpful making sure i can gain the skills i need and get my allocated apprentice time.

My employer is very supportive. I can easily approach my manager or any of my team for support. Whether this be for my apprentice task or to learn or develop skills. There isnt a person in my team i feel wouldnt support me! I am given independence though to manage myself and my tasks.

My training provider has a catch up with me every couple of months to review my progress in a review. Other than this i am left to work independently. However i can email my coach whenever i need to to ask questions. I also receive feedback on all my submissions.

i feel it gives me a wider understanding of the market and allows me to develop skills and capabilities much faster than if i wasnt on the scheme. It also gives me more exposure to different tasks/ areas. I feel understanding more than just your teams part of the bank helps you be more empathetic/ knowledgeable. This will help me preform better in my role as i can consider external fators.

we have had a Christmas do on teams! i also believe before lockdown there were more social events. Unfortunately due to current lockdown restrictions things have been limited and i feel i haven't been able to be part of this side of my team in the same way. However it is no ones fault.

Yes

because the opportunities the company offers are really good. Also everyone i have worked with have been friendly, helpful and supportive. The environment you work in makes you feel safe and feel supported. Everyone works as a team and help each other's success. There are also so many things to learn and so many teams/job opportunities to explore! Wide variety of experience.

They offer you amazing opportunities you just have to look for them and not be afraid to ask. It wont be handed to you on a plate but everyone will support you if you want something and are actively trying. You have to want to be part of a team! We all work and support each other!