Technical Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take calls or webchats depending on my schedule 5 days a week. I talk customers through the process they need to follow to do specific tasks within their software. I also talk through customers how to fix problems or mistakes they have made and escalate problems to the developers if required. I also take onboard customers suggestions and pass them to our developers to see if they could implement them.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer Service skills. Payroll & Accounting skills. Tax & National Insurance. Pensions. Student Loans.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I love Sage. I never thought I'd love my job as much as I do. Everyone is so kind, caring and will do anything they can to help you. Customers are lovely and would highly recommend Sage to anyone looking for a job!

    10/10
  • 4. How well organised/structured is your programme?

    • It's very well organised - day release once a fortnight for college and the rest of the time at work doing the job day to day.

    10/10
  • 5. How much support do you receive from your employer?

    • A huge amount! Especially during lockdown.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Again, a huge amount - always on hand to see if we need any help.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It does, because we can review what we are doing and work on a plan to get better moving forward each time we meet.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • They are incredibly supportive and everyone is so lovely.

  • 10. What tips or advice would you give to others applying to Sage?

    • Be yourself. Can't say it enough.

Details

Level 2 Apprenticeship

Accounting

Newcastle upon Tyne

March 2021

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