Receptionist Review

Receptionist for premier inn checking guests in dealing with any complaints, making sure health and safety policy is followed. dealing with any queries the guest may have. Keeping the reception area clean and tidy. Answering the phone and emails. Room checking making sure I'm.upto date with my training.

Yes I have learnt lots of new skills, i havevimproved on my maths and English too. Learnt more about about certain aspects of my job role. Realised more how important certain legislations were to my job role that we don't necessarily use on a daily basis. All round been helpful

I enjoy my programme, but I do struggle as I don't have a computer so miss out on somethings. And feel like it's limited my learning somewhat. I can only do certain aspects when I get a chance at work. Or I have to have my work emailed.

To be honest structure wise I can't really comment as I'm not sure what I will be learning as I struggle using my life as I don't have a computer. So I just do my work after each meeting my next work is then emailed to me.

Currently I haven't had to ask for help, as I've managed up until now. But I know my manager and assistant manager have said that if I ever need any help they are always there to help me. So I feel confident enough that when I need support it is there.

I recieve support every 3-6 weekly obviously under the current situation with covid its all remote learning, I've never had a face to face meeting. I'm sure once restrictions allow that will change. But I know if I've ever needed extra support and can email or text.

My qualification has helped me perform better in my role because it’s given me more information and knowledge whilst dealing with customers, product knowledge, health and safety knowledge. How to deal with customer queries and complaints. And security information. The qualification has ensured I have all the information I need.

We have an employee app which allows us to connect with other employees. We also have academy online training we can do online training which helps keep us upto date . On the app it keeps us up to date with any news or changes regarding the business which is always very helpful.

Yes

I absolutely love whitbread, whitbread offers great training, competitive salary and opportunities to progress within the company. My colleagues are amazing and so supportive as are my management. I love working for whitbread and see myself having a long and happy career with them, and hopefully furthering my career within the near future.

Whitbread is a great company to work for everyone that’s hoping to apply must remember that it’s hard work and can be very busy. Potential applicants must do their research on the company and applicants must enjoy talking to people. Whitbread is a great company to work for.