Housekeeper Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Housekeeper. To ensure rooms are clean to a high standard and prepared for customers, cleaning bathrooms, changing and making beds, hoovering and ensuring correct toiletries are in place. To ensure high standards are met to exceed customer expectations.

10/10

2. Have you learnt any new skills or developed existing skills?

New skills I’ve learnt are linen, coshh and how important it is for all departments in a hotel needs to have excellent communication with each other to meet customers needs and expectations. I am also learning reception to gain further skills which is developing my customer service.

10/10

3. To what extent do you enjoy your programme?

I am enjoying my programme, it is giving my more knowledge and skill set to progress further within the company.

10/10

4. How well organised/structured is your programme?

It is very organised and structured which is giving me a plan each month to complete and have full support in doing so

10/10

5. How much support do you receive from your employer?

My employer has exceeded my expectations in giving me the support I need. They are going above and beyond in supporting me to achieve my goals. I am being trained on reception to help me with my course and giving me the experience I need.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As much support as I need, always there if I need them and providing me with extra revision guides to prepare me.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have a lot more understanding and hospitality and the way the company works. I have discovered different acts which are used e.g proprietor act and have a full understanding of different phrases and safety measures which are used.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have different social events throughout the year which we can attend e.g bowling and going out to restaurants.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Excellent company to work for with great potential to move forward in the company. Great training programmes and share schemes.

10. What tips or advice would you give to others applying to Whitbread?

Be polite and hardworking. Know which department you would like to work in and have knowledge of what you would like to achieve. Whitbread is an excellent company for progression.