Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I manage a small team making sure they reach targets. I manage the reception team and the housekeeping team. Monitoring scores on spotlight to make sure the team follow brand standards to give the best product to our guests.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Payroll, forecasting, managing a team. I developed existing skills in understanding how to manage different types of people.

    7/10

  • 3. To what extent do you enjoy your programme?
  • It interesting and I learn new things all the time. New skills I can use on a daily basis that I didn’t know I knew or understood before.

    9/10

  • 4. How well organised/structured is your programme?
  • Very well organised and structured. I’m aware of what I should be learning at what point.

    8/10

  • 5. How much support do you receive from your employer?
  • I do receive support but sometimes it’s hard to gain full support when my manager is busy managing two hotels.

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • A lot! It’s great knowing that a trainer is always available to help should I have questions or problems.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I’ve gained new skills that I didn’t know about. It’s really helped to develop me as a manager and leader.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No, not that I know of

    5/10

  • 9a. Would you recommend Whitbread to a friend?
  • Yes


  • 9b. Why?
  • They are a great employer, helpful and supportive.


  • 10. What tips or advice would you give to others applying to Whitbread?
  • Be yourself, work hard and show you really want the job. Be passionate about good customer service and giving the best.


Details

Higher Level Apprenticeship

Hospitality Management

Paignton

March 2021


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