Modern Apprentice in Business Customer Help & Support Review

by BT Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in a call centre for BT Business. I deal with calls relating to billing and faults queries.

10/10

2. Have you learnt any new skills or developed existing skills?

I have further developed my customer service skills. I have also grown in confidence and have improved my IT skills.

10/10

3. To what extent do you enjoy your programme?

I really enjoy doing the apprenticeship as all the apprentices have a great bond. The work is challenging but in a positive way.

10/10

4. How well organised/structured is your programme?

We have monthly apprentice study days, latterly using Microsoft Teams due to COVID. We work through our documents and have our assessor there to help us which is great.

10/10

5. How much support do you receive from your employer?

Our employer is very supportive and always lets us have our study days so we can achieve our full potential.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Our assessor is great and always there when we need her for any help and support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

We use everything that we have learned on a daily basis and I feel it has definitely helped me do better in my work.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

BT is a great company to work for, I have an amazing team at work and I can see myself having an employer for life.

10. What tips or advice would you give to others applying to BT Group?

Prepare for your interview as much as possible.