Customer Experience Associate Review

• Providing consistent 5 Star customer service as the first point of contact for stakeholders and external clients • Efficiently handling and confidently dealing with objections and enquiries face to face and across multiple channels • Undertaking administrative duties • Social media and online content management – including editing website via Umbraco CMS • Remaining composed and problem solving in a busy environment

Effective communication Resilience and patience - increased workloads, strained resources, and rapid changes for teams, are challenging, and require professionals to show resilience and patience when working with others under these circumstances. Time management, discipline, and accountability - Empathy and Respect Continuous learning Emotional intelligence Adaptability and flexibility Customer centricity Industry knowledge Professionalism Leadership Customer service Strategic thinking

I am genuinely interested in the units and they engage me more with it, produce better work and contribute more usefully to work. Also it fits in perfectly with my career aims. This choice of this programme makes me part of a well-considered long-term plan, meaning that I’m more likely to be committed to it.

The programme is clearly structured and very well organised. The administration is effectively handled by the course leadership, teaching and supporting highly throughout the year with enough teaching practice. Trainers are always very supportive and I really feel I have developed myself during this programme. Definitely recommend to all future interested individuals.

I felt support, dedication and loyalty. Which has committed me as an employee to perform better at work, absent less frequently, and less likely to quit my job. Since, I do feel valued within my organisation. For me organisational support, is a major factors that has increased how I perceived support in my workplace.

The help and support of the training provider really helped me to achieve my qualification. “Completely happy with my tutor and how everything was run.” I loved being part of this skilful learning programme Been a student here for 1 year now my trainer is lovely and so helpful and is always there to help me. You are all amazing!

Improved productivity and adherence to quality standards. I develop skill sets that allow me undertake a greater variety of work. Improved ability to implement and realise specific goals outlined in a company's business plan. Increased ability to respond effectively to change. Productivity increased. Leadership level in any discipline, improves: Competitiveness Morale Profitability Customer satisfaction Market share Company reputation and profile

Volunteering, charitable and fundraising activities There are lots of opportunities to volunteer – we get approached by local or national charities or take part in outreach programmes in the community. By finding fresh ways to support good causes, we develop our problem-solving ability, emotional intelligence and creativity. Fundraising for a good cause also provide us evidence that we can meet targets.

Yes

A company stands out for the ambitious employees and is one that frequently promotes from within. Corporate office and management value hard workers and acknowledge internal talent. Support and Training and Learning/Development is an important part of their values. This reason alone is very important and makes all of excellent employees excited to work for this company.

Be careful with early demands – trust and rewards are earned. Some new hires come to work with demands their first week of work, from how they want their schedules handled to how they'll handle their work, and more. Trust is earned. When you prove yourself by showing up and doing your work well, you will be given much more leniency on how you handle your schedule and work in general.