Customer care assistant Review

by McDonald's

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Looking after all the customers coming into the store and cleaning up after them making sure they have the best possible visit also dealing with complaints.

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Reading Body language and using interpersonal skills

    8/10
  • 3. To what extent do you enjoy your programme?

    • I loved doing my apprenticeship as I’ve learnt loads and it has not been that hard

    9/10
  • 4. How well organised/structured is your programme?

    • Quit good

    8/10
  • 5. How much support do you receive from your employer?

    • I have a mentor and managers who always am happy to help me

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have monthly meetings and sometimes sooner so she can help me

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think the apprenticeship has been really good for me as I now know how to deal with customers and how to read there body language

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Non of what I know but this may be due to Covid

    1/10
  • 9a. Would you recommend McDonald's to a friend?

    • Yes

  • 9b. Why?

    • The pays good and if you am doing the customer service practitioner apprenticeship you will find out loads

  • 10. What tips or advice would you give to others applying to McDonald's?

    • Always talk about gold standard and be chatty

Details

Level 2 Apprenticeship

Hospitality Management

Cannock

April 2021

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