Customer assistant Review

by Iceland

Rating

5.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Helping with any queries customers may have and delivering good customer service

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Communication skills Personal skills Customer service

    7/10
  • 3. To what extent do you enjoy your programme?

    • I think it is good to keep me occupied whilst working and learning

    4/10
  • 4. How well organised/structured is your programme?

    • It is always well structured

    9/10
  • 5. How much support do you receive from your employer?

    • I receive good support as on the same programme

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Always lots of support from all involved

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it has made me realise what I am good at and what I need to work on

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    3/10
  • 9a. Would you recommend Iceland to a friend?

    • Yes

  • 9b. Why?

    • Family type feel to the company

  • 10. What tips or advice would you give to others applying to Iceland?

    • If you’re friendly enough and a positive person you’ll fit in just fine

Details

Level 2 Apprenticeship

Customer Service

Southampton

April 2021

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